We do not have a refund policy. All payments via our site are considered final payment, no refund or no claim is accepted. We do this because we provide immediate download of our software via My Account page and there is no way to ensure that our software is actually removed from your server after it is installed. It allows us to help combat the fraudulent activities. We have an online demo for our users, this way you try it before you buy.
We offer free initial customization (minor only) like color scheme change, demo product import and export etc. to all our customers. Services such as major design modifications and feature enhancement are charged extra on an hourly basis. The hourly rate depends on the type of customization. We do not take Mobile App customization, the Mobile App is provided only as an add-on. It is also not covered under our 1 Year Priority Technical support.